We met with Chéri Pierre, the Chief Executive Officer of Computers 2 SD Kids on January 23, 2018 in San Diego, CA. Collaboration was a strong theme of our conversation. As Chéri said, “Collaboration is good. Your organization can then be efficient in the budget, not try to do things that someone else can do better. The refurbishing industry is more collaborative than many nonprofits.” A related theme was the importance of focusing on what they do well, providing computers to low-income people in the San Diego area. Over ninety percent of the recipients of computers have very low or extremely low income levels.
Computers 2 SD Kids (C2SDK) “believes all children and their families in San Diego, regardless of their economic status, need to be computer literate and have equal access to technology and the crucial educational, occupational, and financial resources that technology can provide to improve their educational options and their futures.” They distributed 22,000 computers last year. They stay focused on their program and are fiscally tight. To avoid having computers end up in local pawn shops, they charge $100 for a desktop, $200 for a laptop including one year free tech support. They provide Microsoft software on all computers, including links to free training and other resources, such as cyber security awareness and links to local food pantries. The idea is to have people use the computers as a means to access other resources in the county. As part of their technical support, if the computer can’t be fixed, or is simply requiring too many repairs, they swap it out for another one. After one year, technical support that requires a visit to c2sdk is $20, no charge for phone support. As Chéri said, “Having that technical support program guarantees to a higher decree that the computer at the end of life will come back to us.” They put reuse before recycle.
As an all-volunteer organization based in Buffalo, NY, Ed Tech of Western New York seeks to enrich the lives of children by improving access to computer technology. They set up reliable networks, WiFi, computers, smart boards, servers and other technology for community centers, schools and non-profits. Their ‘Ed Tech Days’ are eight hours or more spent on-site replacing and improving technology. By having teams focused on upgrading technology access in one day, things get done. As President Renee Cerullo said, “It is amazing. Stuff that would take a month, gets done in eight hours.”
Doug Torre started Ed Tech of Western New York in 2003 as a way for IT professionals to give back to the community. Many volunteers have been part of the program since its beginning. The board of directors are active volunteers at the Ed Tech days and board members make the initial site visits. Read more
Arizona Students Recycling Used Technology (AZStRUT) has refurbished more than 56,000 computers for nonprofits and schools in Arizona in the last twenty years. Founding sponsors Intel and Motorola formed AZStRUT in 1997. Currently, over one hundred companies donate hardware at several drop off sites in the Phoenix area. Equipment that can’t be refurbished is recycled. Their hard drive security procedure is available as a PDF.
The mission of AZStRUT is to improve the competitiveness of Arizona’s Technical Workforce through:
- Supporting applied learning in our educational systems through scholarships and donated electronics & technology
- Providing refurbished equipment to education and community non-profit organizations
- Promoting diversity through technical education and work experience
- Disposing electronic waste responsibly
- Advocating responsible recycling
All equipment serves a double purpose as 500 students in more than a dozen partner schools yearly learn new skills while refurbishing the computer equipment before it is donated to schools or organizations. These “Techie Camps” introduce computer hardware, peripheral equipment, maintenance and security procedures to the participants. Read more
Comp-U-Dopt provides technology access and education to underserved youth in greater Houston. PBDD met with the Executive Director, Megan Steckly, in February and toured their facility. Comp-U-Dopt was founded in 2007 by John Osha, a Houston patent attorney, based on the belief that every child deserves equal access to education and opportunity. Comp-U-Dopt has provided over eight thousand students and families in the Houston area with home computers while reducing the e-waste from unused computer equipment.
In Houston, there are 133,000 families that don’t have computers at home. Comp-U-Dopt served 6% of that need in the last ten years. The need is great.
Computers are awarded in a variety of ways. High schoolers commit to eight hours of technical training time and then are awarded with a computer. During this eight hours, they are introduced to computer engineering and software programming. Computers are also awarded to elementary school-aged children who submit essays explaining how a computer will benefit their education. They attend a basic computer skills workshop with a parent/guardian. The Executive Director of Comp-U-Dopt, Megan Steckly, shared a few of the more memorable essays she has read recently such as a child who wrote that he “was sick of spaghetti, needed a computer so his mom can look up new recipes.” Another person shared that getting a computer has helped the whole family since she no longer had to drive her nieces to the library so they could access the computers there.
As an example of the valuable contributions a corporation can make to digital inclusion, this profile highlights TechnoCycle’s community outreach program which provides a free computer to incoming first graders attending Berry Elementary in North East Houston. The cost of providing internet access is underwritten by outside sponsors. Berry Elementary is an environmental science magnet school serving mostly economically disadvantaged students. The program started when Mike Buckles went to an environmental fair hosted by the school, presenting information about what TechnoCycle does. After talking with Lori Kelleher, the magnet coordinator, Mike said, “There must be more we can do together.” Read more
Having grown up comfortable with technology, Steve Black found himself being the authority for older relatives who wanted to learn about Facebook, Skype and Netflix. As ease-of-use became a focus of the industry, they wanted to know about all sorts of things: how to connect with friends, how to find an apartment to rent while on vacation, how to download library books to a reading device, and much more.
While Steve taught his older relatives one-on-one, they often couldn’t duplicate what he had taught them a few weeks later. Either the notes they took while learning were missing important steps or the website changed its interface. Busy with his own company, Steve didn’t have time to answer their questions so he looked for websites with tutorials for older adults to learn how to use the internet. Most content was out-of-date, glossed over important steps and confused his relatives. He wanted a set of tutorials that progressed from basic skills to more advanced features. When he couldn’t find such a website, he decided to create Techboomers.com. Read more
Lutheran Social Services of North Florida has a Computer Refurbishing & Technical Assistance (CRTA) program that provides low-cost computers in northern Florida. Katherine and Barry met with William Stone and Peter Ott in November of 2015 to talk about how our agencies might help each other.
The Computer Refurbishing and Technical Assistance program was started as a service of an existing agency when a teacher at Florida State University wanted to start a computer refurbishing program and contacted Lutheran Social Services of Northern Florida. The program refurbishes computers donated by the community and distributes them in North Florida. Potential clients come through partner referral agencies which does the recipient vetting and makes the actual request on the CRTA website. Since each request is on behalf of a specific person or family, the computer can be adapted for special use when needed.
For over ten years, the Indianapolis nonprofit Net Literacy has been run by teenagers, with the mantra of not letting well-intentioned adults get in the way of the students. Like their other programs, the summer Safe Connects internship program was suggested by the teen members of the board of directors. As the administrator put it, “Our secret sauce is the team leaders and veterans.”
Teamwork—we hear a lot about it, we know employers like experience with it, but how do economically-challenged teenagers gain potentially valuable experience in working on a team?
On a Thursday afternoon in July, Barry and Katherine had the opportunity to see the Safe Connects summer internship from Net Literacy (one of our partner agencies) in action. This is a six-week internship where (mainly) high-school students work in teams to produce videos on Internet Safety. In addition to learning about the consequences of online behavior, the students learn what it’s like to have a job, to work in teams, and the consequences of their actions. They are paid a stipend, and compete for bonuses for first, second, and third best video of the week.
The People’s Resource Center is the inspiration for, and a founding partner agency of, Partners Bridging the Digital Divide.
“Since 1975, People Resource Center has been bringing neighbors together to respond to hunger and poverty in DuPage County. With a team of over 2,000 volunteers, we offer nutritious food and other basic necessities like clothes and rent assistance for people facing tough times. And we connect people with resources–education and tutoring, jobs, technology, art, a caring community–to create a future of hope and opportunity for all.”
In the last ten years, the People’s Resource Center (PRC) has given away over 11,500 donated computers and provided free training on using those computers to clients in DuPage County, Illinois. Read more